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Step 1: Go to our homepage at www.utrade.com.my.
Step 2: Click the “Login” button, located at the top right of the webpage.
The UTRADE Trading Platform automatically prevents login if an incorrect user ID or password is entered. Common causes include:
For account protection, the Online Account is blocked after five unsuccessful login attempts.
Clients can click “Forgot Password / Unblock Account” to unblock the account.
Further details on unblocking an account are available here.
Either of the following options is available:
Given the inherent risks of online trading, UOBKH maintains up-to-date security methods to protect client transactions within the UTRADE Trading Platforms.
Security features in place include:
Multiple Firewalls: All information from clients' computers via the Internet undergoes safety checks before reaching internal systems, ensuring only authorised messages and transactions enter the servers, and preventing hacking into the trading systems.
256-bit SSL Encryption: To protect data from being tampered with during transmission, all information exchanged on secure pages is encrypted using 256-bit SSL encryption, scrambling data into an unrecognised form before transmission to the server.
Intrusion Detection System (IDS): The IDS provides 24x7 network security surveillance and proactively prevents security breaches to guard websites and systems against intrusion.
Unique User ID and Password: Each client is identified uniquely by their user ID and can only log into secured portions of the system with their password; transactions are authorised only with a valid user ID and password.
Logging out before exiting the browser: Sessions should be closed by clicking “Logout” at the top right corner before closing the browser.
Keeping browsers up to date: The latest browser version includes the most current security features.
Clearing cache after each session: Logging in to the UTRADE Trading Platforms stores temporary files in the system's cache. The cache can be cleared after each session by following these steps:
Avoiding shared or public computers: Using shared or public computers to access UTRADE Trading Platforms carries a potential security risk. If a shared or public computer is used, AutoComplete should be disabled, and the session should be logged out and the cache cleared afterward.
Securing wireless networks: Wireless networks should be configured to incorporate network security, including but not limited to data encryption.
Checking accounts regularly: Order history should be checked regularly to confirm all details are up to date and that there has been no unauthorised access. Any suspected unauthorised access should be reported immediately.
Keeping contact details updated: Up-to-date contact details facilitate communication when necessary.
Protecting against malicious viruses: Anti-virus software should be installed and kept updated; software from unknown sources should not be installed, as certain viruses and programs may capture sensitive personal data without the user's knowledge.
AutoComplete disabled: The AutoComplete function is disabled by default to minimise unauthorised access into the system.
Passwords should be 8 to 15 characters long and include a combination of uppercase and lowercase letters, numbers, and special characters. Simple, easily guessed passwords should be avoided. Example combinations: Fuqinmuqin1$ (12 characters), Kecikmolek1$ (12 characters), SuperTrader88$ (14 characters), @JalanSelatan1 (15 characters).
UTRADE passwords are case-sensitive, so the Caps Lock key should be checked before entering a password.
* Note: UOBKH will never request for clients to disclose their passwords under any circumstances.
This error occurs when the information provided does not match the data associated with the Online Account. Clients whose registered mobile number or email has changed should contact their authorised Dealer's Representative.
As website and system content is updated regularly, users are advised to adjust browser cache settings to check for the latest versions of stored webpages on each visit.
Internet Explorer 6
Step 1: Click “Tools”.
Step 2: Select “Internet Options”.
Step 3: Under Temporary Internet Files, select “Delete Files” and “Delete Cookies”.
Step 4: Click “OK”.
Step 5: Close and re-open your browser.
Internet Explorer 7
Step 1: Click “Tools”.
Step 2: Select “Internet Options”.
Step 3: Under Browsing History, select “Delete”.
Step 4: Under Temporary Internet Files, select “Delete Files”.
Step 5: Under Cookies, select “Delete Cookies”.
Step 6: Click “OK”.
Step 7: Close and re-open your browser.
Internet Explorer 8
Step 1: Click “Tools”.
Step 2: Select “Internet Options”.
Step 3: Under Browsing History, select “Delete”.
Step 4: Ensure Temporary Internet Files and Cookies are ticked.
Step 5: Click “Delete”.
Step 6: Click “OK”.
Step 7: Close and re-open your browser.
Clients may simply log in again as usual.
UTRADE Rewards is a loyalty programme that rewards our clients with points for choosing UOB Kay Hian as their preferred broker.
It is our way of saying “Thank You” for making us your top choice every time you trade.
Clients can redeem an exciting range of rewards such as education, lifestyle, market depth, price feed, trade rebate, and trading tools.
Clients with any one or more of the following online account types are eligible for the programme:
For every RM1 of brokerage paid to UOB Kay Hian, clients will be awarded with 1 reward point. All online and offline trades for Bursa and Foreign Markets will be awarded with reward points, provided that the trading account has online trading access. Reward points are awarded daily, and are rounded down to the nearest reward point.
Reward points earned by all eligible online trading accounts will be valid for up to two years. The expiry date of all rewards points are calculated from the date that it is credited.
Reward points earned on multiple eligible online trading accounts can be combined for redemption as long as accounts are all linked to one eligible master online trading account.
You can make redemptions via the Rewards page within UTRADE Web, available 24 hours a day, seven days a week. Redemptions are processed on the next business day, depending on the type of reward.
Step 1: Log in to UTRADE and click on “Rewards”.
Step 2: Select the Rewards item you wish to redeem.
Step 3: Select the quantity.
Step 4: Click “Add to cart”.
Step 5: To redeem more rewards, repeat steps 2–4. Otherwise, click “Check Out” to confirm your redemption.
Upon successful redemption, corresponding reward points are deducted from the account immediately.
| Subscription Services | Subscription Period | Subscription Fee |
|---|---|---|
| Bursa Malaysia 5 Market Depth | 12-month | RM12 |
| SGX Live Prices Level 1 | 1-month | SGD3 |
| SGX Live Prices Level 2 | 1-month | SGD20 |
| HKEX Live Prices Level 1 | 1-month | HKD120 |
| HKEX Live Prices Level 2 | 1-month | HKD200 |
| US Live Prices Level 1 | 1-month | USD3 |
Clients can contact a Dealer Representative or Customer Service at +603 6205 6000 during operating hours, or visit any UOBKH Malaysia branch. Subscription payment for the selected live price feed is deducted from the trust account monthly. The service is activated upon receipt of the form and successful deduction.
Processing takes at least 3 working days to allow for payment clearance. Notification of successful activation is sent via email or phone call.
Clients can contact a Dealer Representative or Customer Service at +603 6205 6000 during operating hours for assistance.
